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A Video to Warm the Heart
This moving video was screened at the annual event of the Friends of Yad Sarah in London and illustrates more than 40 years of activity - for the benefit of all Israelis. * In the video, veteran volunteer Vivian London speaks about her long association with Yad Sarah and the help that was there for her when she needed it * Photography and Editing: Simon Maurer * Research and Production: Benny Cohen, Public Relations
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Yad Sarah Reaches Out to Help Muquadam
Meet Muquadam, a two-and-a-half-year-old boy from Tanzania. He came to Israel under the auspices of Save a Child’s Heart (SACH), an NGO that arranges vital operations for children from developing countries in need of cardiac surgery. And Yad Sarah gave him a wheelchair to take home. In the photo: Muquadam with his mother and Yad Sarah Tourism Director Nadia Alalu.
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So Much More Than Just Wheelchairs!
They asked about borrowing a wheelchair - they received a complete guide to hosting an elderly relative in a safe and accessible environment * Reported by Shani Rosenfeld, director of the Exhibition and Guidance Center at Yad Sarah in Jerusalem * In the photo: Students of Social Work and Health Services, guests from Israel and abroad, come to the Center and get reliable information based on many years of professional experience
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Meet Dina Yosepov, the new director of Yad Sarah's Service Call Center, who embodies the values of the organization: Empathy. Efficiency. Compassion. * Translated by Batia Redner

The position of Call Center director is a challenging one, even for Dina, who brings years of experience to the job. She replaces Yisrael Ohayon, who had built a working system of response, treatment, follow-up and supervision; now Dina brings her own ideas and initiatives. Dina: " I came to Yad Sarah about 11 years ago as part of my national service and worked in the PR department. After my year of service ended, I stayed – first at the vehicle department and then at the Call Center." Of the many young women who spend their year of national service at Yad Sarah, Dina is not the only one who was captivated by the organization's vision and activity and consequently decided to continue serving with love the thousands who turn to Yad Sarah for help. "Working together with Yisrael, I was in charge of the teams. We introduced a method of following-up each application and monitoring how it was handled; now my mission is to continue the path initiated by YIsrael and add to it according to my own vision. For example, it is important to enhance interpersonal connections between the team members and the clients. Though our team functions very well, I still want to make sure that whoever turns to us will feel the empathy and attentiveness of each team member." With about 1200 incoming calls daily, it is no small thing that the average response time is 40 seconds! Dina is well aware of the various options of communication enabled by technology, like the immediate chat option opened at the corner of the computer screen in many internet sites. However, Dina is a great believer in direct and warm personal contact, She wants callers to hear the voice of a real person at the other end of the line who responds to the request, continues to track its handling, and confirms that the client did reach any Yad Sarah department needed in order to provide the proper help. Even when another YS service is required, the client will always get the fastest response. "Digital communication may be integrated into the present system, but I will never give up the client's right to talk to a real person, to hear a real voice - not an answering machine." Her many years at Yad Sarah taught Dina how to imbue the team members with the sensitively necessary to make sure clients feel listened to, while at the same time making sure their request is answered. The people in charge of quality control constantly initiate return calls to the clients, checking if the service they received was appropriate, polite, and efficient, and whether they have any suggestions for improving the service. Dina learned from Yisrael Ohayon that there is no such thing as a client getting lost between departments. Indeed, the first contact a client has is with the call center, but the person who answers the call is responsible for checking that the client got a full and suitable response. "The person answering the call always follows up to see that the caller did, in fact, reach the correct department and receive the help needed." A team of 45 efficient, energetic people facing thousands of calls: They cope with the challenge successfully. It is to their credit, but also to the credit of their dedicated leaders - people like Yisrael Ohayon and Dina Yosepov.

 
 
First in Israel: Emergency Medical Center Staffed by Specialists
The Frenkel Emergency Medical Center Opens in Jerusalem

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Following in the Footsteps of a Beloved Daughter
A grieving mother chooses to honor her daughter by volunteering at Yad Sarah

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A Wedding and Yad Sarah
Ella and Girsch, immigrants from the FSU, recommit to each other and to the Jewish people in a moving ceremony organized by their friends at Yad Sarah

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Yad Sarah and Tikvah4Parkinson
Yad Sarah News talks to Devorah (Debbie) Shapiro, the force behind the new treatment program for Parkinson's patients at Yad Sarah House in Jerusalem

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Third Graders Collect 500 Coins for Yad Sarah
The children wanted to help others less fortunate

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A Day at Yad Sarah
Chanukah is over and winter is upon us, but at Yad Sarah it is business as usual. See photo gallery above. Read more...

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Giving Stays in the Family
Elisheva Printz, lending director of the Jerusalem region, writes about Yad Sarah's newest branch in Kiryat Ye'arim (Telz- Stone) under the direction of the Felheimer family. * The family is continuing its own tradition as well as that of Yad Sarah's, and has established a local branch in their home * Photography: David Rothner *

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Hagit Yasu Gives Back
Customers who come to the Yad Sarah branch in Sderot are surprised to see Hagit Yasu sitting in front of one of the computers. (pictured) Hagit is well known as the winner of the "Kochav Nolad" program six years ago and received lots of publicity following the win.

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Where Does a Family from Oklahoma Turn When They Need Help in a Medical Emergency? Why, to Yad Sarah, Of Course!

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How Yad Sarah Built a Wheelchair Especially for Me
David Rothner talks about Yad Sarah’s special role in the rehabilitation of Shai Ben Israel, a victim of the latest wave of terror

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Come Volunteer At Yad Sarah
Yad Sarah needs you! Join the Yad Sarah family and experience the joy and fulfillment of giving. There are a wide variety of ways to volunteer

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Our Young People Also Give Back
Thanks to Shmuel Friedman, a high school student who has been volunteering at Yad Sarah's Givataim branch this summer. Helping out in the computer department,Shmuel also helps people carry borrowed equipment to their cars. We wish him the best of luck in his studies next year at a Jerusalem yeshiva. To volunteer, please call *6444

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Beit Safafa: Amina Aliyan speaks the Yad Sarah language
YS site reporter Sumiya Al Nabari talks with the director of the Jerusalem Beit Safafa branch

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When Music Became Therapy
Hamutal Ben Or, director of the Day Rehabilitation Center at Yad Sarah House in Jerusalem, describes how as the music played, the patient with Parkinson's stopped shaking * Thanks to Musethica from all of us at Yad Sarah * Photographer: David Rothner

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Our Mobile Dental Clinics Go National
Yad Sarah founder Uri Lupolianski: There will be no elderly person unable to eat due to neglected dental treatment * Thanks to the assistance of the Helmsley Foundation, the dedicated staff of the Yad Sarah Mobile Dental Clinic will offer dental treatment to the homebound in every area of the country.

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The Yad Sarah Experience: Join our team of volunteer guides

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Yad Sarah is Now Part of the Fun in Jerusalem Family
When Fun in Jerusalem owner and creator Joanna Shebson was looking for a venue to host her family event, she chose Yad Sarah and became a fan

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